Healthcare customer experience
Health plans, providers, and pharmacy benefit managers trust us with their members and patients. Apogee CX delivers US-based, HIPAA-compliant support built for the complexity of healthcare.
Member services
Benefits and eligibility questions, ID cards, plan navigation, and claims status for health plan members.
Provider support
Eligibility and benefits verification, claims and authorization status, and provider data updates.
Enrollment support
Open enrollment and special enrollment period support, including Medicare and Medicaid lines of business.
Pharmacy and care support
Prescription and benefit questions, appointment scheduling, and outreach campaigns.
Built for health plan security reviews
HIPAA program, HITRUST and SOC 2 roadmap, a secure in-office production floor, and US-only staffing and data handling. See how we protect member data.