American Expertise. Elevated Customer Experience.
For more than 10 years, Apogee CX has delivered HIPAA-compliant customer care, member engagement, licensed insurance sales, and back-office operations for healthcare, insurance, and consumer brands. Our US-based agents work from our Glen Allen, Virginia center and remotely across the country, delivering 24/7 support powered by AI tools that make every interaction faster and every agent sharper.
10+ Years
In business
US-Based
Onsite and remote agents
24/7
Coverage, 365 days a year
HIPAA
Compliant program, BAAs, and training
Services
Customer Care
Omnichannel voice, chat, email, and SMS support from trained US-based agents, including HIPAA-compliant member and patient programs.
Technical Support
Tier 1 and Tier 2 help desk, troubleshooting, and onboarding support focused on first-contact resolution, so your customers get answers and get moving.
Back Office & AI Operations
Claims, data entry, order processing, and QA, paired with AI-assisted workflows and analytics that cut handle time and cost.
Industries we serve
Specialized, trained teams for regulated and high-volume industries.
Healthcare
Member services, provider support, and benefits inquiries delivered with HIPAA-compliant processes and dedicated care.
Retail & hospitality
Order support, returns, reservations, guest services, and loyalty programs that keep customers coming back.
Insurance
Licensed Medicare, ACA, Under 65, and Final Expense sales and enrollment, plus policyholder service and retention.
Banking & technology
Secure account servicing and card support alongside Tier 1 and Tier 2 tech support, customer onboarding, and proactive success.
More ways we help
Beyond customer care, our teams support the full member and customer journey.
Licensed insurance sales
Licensed agents for Medicare, ACA, Under 65, Final Expense, and ancillary enrollments, with recruiting, training, licensing, and carrier appointments handled for you.
Member engagement
Welcome calls, third-party verification, inbound transfers, appointment scheduling, and ANOC follow-up.
Document acquisition and management
Secure intake, provider follow-up, AI-assisted review, and delivery of medical records and documents.
Lead generation & consulting
Outbound calls, SMS, and live chat responding within seconds, plus insurance and business consulting backed by over 25 years of industry experience.
Trusted by leading healthcare and insurance organizations
30%
Increase in conversion rate for one insurance client in the first quarter of partnering with Apogee CX.
Why Apogee CX
Elevating every customer interaction with dedicated onshore talent, uninterrupted coverage, and rigorous compliance standards.
US-based agents
Onshore teams at our Glen Allen, Virginia center and remote agents across the US who understand your customers.
24/7 coverage
Seven-day, around-the-clock operations so your customers are never on hold for business hours.
HIPAA-compliant
Secure processes and trained agents ready for healthcare and other regulated programs.
Let's Connect
Have a question or want to learn more about our services? Reach out to us using the contact form below and we'll get back to you as soon as possible.
About us
Apogee CX is a US-based customer experience and business process outsourcing company headquartered in Glen Allen, Virginia. For more than 10 years, we have supported health plans, insurance organizations, and consumer brands in some of the most regulated industries in the country. Our leadership brings more than 25 years of insurance and contact center experience, and we built Apogee CX around one idea: every customer interaction should reach its peak. We run 24/7 operations with HIPAA-compliant processes, US-based agents working onsite and remotely, and AI tools that make them faster and more accurate.